We’re here to help….if you have any questions regarding delivery drop us an email at

Note: We ship all our products from the UK. All products you see on our website are in stock and held at our distribution centre in London, UK. We do not ship from China. 


We offer 2 shipping speeds because sometimes you can wait and sometimes you can’t.

FREE Standard UK Delivery on orders over £20

(The Channel Islands & Isle of Man excluded)


Standard UK Delivery £3

Please allow 4-5 working days for delivery


PLEASE NOTE: At busy periods eg Christmas delivery may take longer


Standard international Delivery £5

Please allow 5-7 working days for delivery.


Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 business day*. Royal Mail Collects from us 5 days a week & you can pick which service works best for you. You’ll receive a shipment notification email as as soon as your package ships. Your new arrival’s on its way!

*Business days are Monday – Friday excluding bank holidays.


We accept all major credit cards & Paypal.

All prices are quoted in British pound GBP.

PLEASE NOTE: International payments may be subject to exchange rate & bank charges. These are charged by each individual country and/or bank of use and are not the responsibility of Cool Paws.